Frequently Asked Questions
Everything you need to know about our premium leather goods and services.
Where are Carl Friedrik products manufactured?
Our products are designed in London and handcrafted by highly skilled artisans in Italy and Portugal using the finest Vachetta leather and premium components.
What is your shipping policy?
We offer worldwide shipping with express options available. Orders are typically processed within 1-2 business days, and delivery times vary by region.
Do you offer a warranty on your products?
Yes, we stand behind our craftsmanship. All Carl Friedrik bags and luggage come with a lifetime warranty that covers any functional repairs or manufacturing defects.
What is your return and exchange policy?
We offer a 100-day return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
How should I care for my leather product?
We recommend using a high-quality leather cream every few months to maintain suppleness. Avoid prolonged exposure to direct sunlight and heavy rain to preserve the natural patina.
Can I personalize my order?
Yes, we offer complimentary personalization on many of our leather goods, allowing you to add silver or gold foil embossed initials for a unique touch.